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Social media sites punishing their users but not telling them why

For some time now YouTube has implemented a system where if you write a comment that's either automatically deemed or, possibly, reported as breaching the community guidelines (I don't know if both can be the source of this, or only one of them, because unsurprisingly YouTube doesn't publish such information), you may receive a notification telling that your comment has been auto-removed because of the breach of community guidelines.

In fact, more recently they have implemented something even more drastic: In some circumstances (again, they don't tell in which) you may get a temporary ban from writing any comments. You just get a notification that says eg. "we have detected that one of your comments may be against our community guidelines: Hate speech" and say that you are not allowed to post comments for 24 hours.

The thing is: This notification does not tell which comment you have written was infringing. There is literally no way of finding this out. The notification does not tell you, you don't receive any other form of communication telling you, it doesn't appear anywhere in your channel, nor even if you go to your comment history. YouTube simply does not tell you what exactly you did wrong, ie. which comment of yours was auto-removed or even caused a punishment.

This isn't unique to YouTube, of course. Twitter (at least pre-Musk) did the exact same thing for the longest time: It would give warnings, auto-remove posts and issue bans (temporary or permanent) without telling the user what exactly they did that was wrong, or which post of theirs was the cause. In fact, most of the large social media websites (such as Facebook) do the same thing: They issue warnings and infractions without telling the user in any way, shape or form what caused it.

I honestly cannot understand what the idea is behind it.

Common sense would dictate that if you are being reprimanded or sanctioned for something you did, they would tell you what that something was, the cause of the sanctions. Not only is this fair, but it also gives you an opportunity to learn, if you made a mistake (either not knowing that such a thing was not allowed, or allowing your temper to get the best of you). If you see that "saying this kind of things causes sanctions and bans", then you can avoid saying those things in the future.

But how are you supposed to learn if they don't tell you what exactly you did wrong? Which comment was it that was deemed "hate speech", for example? What was that comment saying?

The vast, vast majority of smaller websites that have some kind of moderation, such as most online discussion forums, have a system where the user is directly told which post was infringing, and sometimes even why it was infringing (ie. in more detail than just a blanket "breach of rule 5").

However, that doesn't seem to be the case with the enormous multi-billion user websites. There they will just punish you and not even tell you exactly why. And this seems awfully common.

(In YouTube there's also another similar type of punishment that has been going on for much longer: Videos getting demonetized without YouTube telling the author why. As far as I know, they don't even tell it in vague terms, like "hate speech" or whatever. It just gets demonetized, and the author does not get any information whatsoever of the reason.)

This is quite unlike the legal system in free countries: If you are to be punished for a crime, you have the fundamental right to know in excruciating detail what exactly the crime was, and what exactly you did that was seen as breaking that particular law. (Moreover, you are always given the opportunity to defend yourself or contest the validity of the claim.)

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