Recently a huge controversy happened in the most recent TwitchCon (something that has greatly hurt the already low reputation of that company), where some random guy just casually and blatantly, in front of hundreds of people, entered the area of one of the female Twitch streamers and just went and grabbed her and tried to kiss her without any permission, until a few seconds later one of the streamer's own bodyguards quickly stepped in and aggressively shoved the guy away. (From the video it appears that said bodyguard was distracted with something else and didn't see the guy enter that reserved area, and it took him a few seconds to notice what the guy was doing, and quickly stepped in to protect his employer.)
If that wasn't obnoxious enough, the guy then just quickly walked away and exited the building, in full view of hundreds of people, including "security" staff, who did nothing to try to stop him.
And if that wasn't obnoxious enough, the streamer later made a video where she said that after the incident she heard the security staff being dismissive and outright laughing at the situation, as if it just had been a silly little incident rather than what it was, ie. outright highly illegal sexual assault.
Many people later posted pictures of the security staff, and many of them looked like your typical overweight blue-haired tumbler feminists rather than actual trained security staff. Videos were also uploaded showing extremely lax security enforcement, such as allowing people to enter without a valid ticket, just because they argued about it a bit.
I have absolutely no idea what kind of people were hired by Twitch, but it almost looked like these were some random volunteers with pretty much zero training, rather than being professional event security personnel.
There are many companies (in most countries) that provide event security services: Their personnel are trained to handle security of events where hundreds or even thousands of people attend. They are trained to direct and instruct visitors, and to spot potential troublemakers, and to react appropriately if there's an incident. They have been not only trained in the physical aspect of event security, but also the psychological aspect, crowd control, and the relevant laws. (In most countries, including the United States, they usually have partially elevated law enforcement authority within the premises of the event where they have been hired for that duty. This gives them some legal rights that normal citizens don't have, such as demanding ID when needed, detaining suspects, trespassing visitors, and so on.)
Any event that has hundreds of visitors, and especially if there are thousands of visitors, particularly if the event is organized by a rich corporation, is well advised to just hire the services of such a security firm (unless the corporation can provide its own equivalent security, which most can't.) Those people are trained and know what to do.
In this case competent security staff would have likely stopped the guy before he could assault the streamer, and even if he somehow slipped through the cracks and succeeded anyway, they would have most definitely stopped him and detained him until the police arrived.
This is the huge danger in using untrained volunteers for security: They are there mostly for show but don't actually have the know-how, the training nor the courage to do the right thing when the situation goes south.
If Twitch used untrained volunteers for their event security staff, they are more incompetent than people could even imagine.
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